The Customer Who Thought My AI Was a Real Person

It started with a text:

“Hey man, you’re super polite. Appreciate the fast replies.”

Problem was… I wasn’t texting anyone.

My AI was.

🤖 Meet “Kyle” (aka my best employee who doesn’t exist)

“Kyle” handles all our follow-ups. He’s charming, punctual, and never forgets birthdays.
Clients love him.
Last week one of them tried to send him a Starbucks gift card.

That’s when I realized:
I had officially created a fake employee people liked more than me.

🧠 So what’s happening here?

People don’t want robots.
They want responsiveness + personality.
And when you design your AI with empathy, tone, and humor—boom—it becomes someone they trust.

AI isn’t killing connection.
It’s scaling it.

☕️ What I Learned

1. Tone matters more than tech. A friendly “hey there 👋” beats a perfect script.

2. Speed = trust. Fast replies feel like care.

3. People name what they love. (Half my clients now refer to “Kyle” like he’s part of payroll.)

So yeah… if you get a message from Kyle—he’s not real.
But the connection absolutely is.